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… to our employees

Newrest pays very close attention to human resources to enable it to provide its customers with a quality service. Optimum employee management and the development of each person’s talents are the corner stone of its strategy. The Group considers respect for working conditions as a fundamental principle and is committed to encouraging the teams’ motivation and continuous staff training.

45.2 % of Group employees are between 25 and 45 years old

EQUAL OPPORTUNITIES

Newrest is committed to respecting and treating all of its employees in the same way. In its recruitment policy it pays close attention to the experience and dynamism of candidates, while giving each individual an equal chance.

AUSTRIA

Teamps of Newrest Austria are working with an organisation called ‘Lebenshilfe’ which helps people with learning difficulties into work by preparing packages in our Catering department for night trains.

CANADA

Teams of Newrest Canada in Montreal are working with disabled people in the store dispatch department.

CHILE

Partnership with the Descubreme and Anadime associations to facilitate the integration of people with learning difficulties.

MADAGASCAR

Newrest has a partnership with the INTH and Vatel hotel schools for employee recruitment.

MEXICO

An agreement has been assigned with Cancún Technology University (UT) to offer internships within the Newrest production unit. Two students were taken on permanently after their internships.

FRENCH POLYNESIA

On March 16th, Newrest French Polynesia was one of the forty five companies who attended the 11th Student-Business Forum at the University of French Polynesia, in partnership with the city of Papeete. The company was there to present its know-how and advise students on their career plans. Two themed workshops were run by human resource professionals, one dedicated to recruitment interviews and the second to creating a company.

RESPECT FOR WORKING AND SAFETY CONDITIONS

The Group is committed to respecting Employment law to the letter and to providing its employees with a comfortable, healthy and safe workplace.

CHILE

In Chile, all employees are asked to fill in a survey on psycho-social risks at work.

UGANDA ∙ RESPECT FOR SOCIAL REGUL ATIONS

On October 12th, 2016, Newrest UIS was awarded the prize of ‘Best employer in Entebbe’. This prize was awarded to Newrest UIS by the NSSF (National Social Security Fund). It rewards respect for social regulations by companies in Entebbe district.

MADAGASCAR ∙ HEALTH AND SAFETY FOR EMPLOYEES AT AMBATOVY

Newrest in Madagascar is celebrating its 4th consecutive year without an accident requiring time off work at its Ambatovy customer’s Remote sites. Since 2012, Newrest in Madagascar has been managing catering (6,500 meals served per day), accommodation and support services for this customer. This success was celebrated at the Ambatovy Christmas party, which was attended by over 4,000 people. Health and safety for Newrest employees are a priority and all staff took part in this celebration, which rewarded their day to day commitment.

GROUP ∙ EMPLOYEE OF THE MONTH

In many entities, certain employees are given titles such as ‘employee of the month’ and ‘employee of the year’. This is the case in countries such as South Africa, Chile, Mexico, Algeria, Croatia, Ghana, Madagascar, New Caledonia, Uganda, Qatar, Tunisia and Zambia. These titles are intended to recognise and value employees who stand out through their commitment, performance, attitude and skills and encourage a healthy working environment, while respecting working and safety conditions, consistent with the Group DNA.

EMPLOYEE WELL-BEING

Newrest pays close attention to the health and well-being of its employees. The Group does everything it can so that they have the best access possible to medical care, especially in developing countries.

FIGHTING WORKPLACE BULLYING

As part of its commitment to the well-being and development of its employees, in 2014 Newrest Group published a procedure to prevent sexual harassment, bullying and gender discrimination (QPHS-19) on its internal ‘Share’ platform, on the information panels and with staff representative bodies. We encourage the teams to keep publishing it regularly to remind everyone of the Group moral values which must guide the behaviour of each person at work.

We define two main types of harassment at work:

  • Bullying, repeated statements or behaviour intended to or which deteriorate working conditions in such as way as likely to harm the rights and dignity of a person, alter their physical or mental health or compromise their professional future. We distinguish 4 types of workplace bullying according to the hierarchical status of the people who commit it: the person may be a line manager, a colleague, a subordinate or someone from outside the organisation.
  • Sexual harassment is imposing on a person in a repeated way statements or behaviour with a sexual connotation which either harm their dignity due to their degrading or humiliating nature or create an intimidating, hostile of offensive situation for the person.
    Sexual harassment includes using any form of serious pressure, which need not be repeated, with the real or apparent aim to obtain a sexual act, whether sought on behalf of the person committing the offence or in favour of a third party. For more information on this subject, do not hesitate to contact your unit and/or human resource manager.
AUSTRIA

In Austria, employees take part in a ‘Sales competition’ where they can win various prizes, such as gift vouchers, if they receive a recommendation from a customer.

GROUP ∙ CHRISTMAS AND NEW YEAR HOLIDAYS

The Christmas and New Year holidays provided the opportunity for several Group entities to offer their employees some fun and entertainment. So, in the Caribbean, the teams prepare a Christmas and New Year meal. In Cameroon, employees have a meal accompanied by an evening’s entertainment and gifts for the children. In Belgium, employees have a Christmas Dinner and receive chocolates. In Madagascar, the teams celebrated the new year at all our sites. In the Netherlands, all employees receive a Christmas gift. In Peru, a Christmas tree and gift-giving are organised for employees’ children.

NIGERIA

In Nigeria, several rewards and actions were put in place for employees: annual performance evaluation reward, exceptional staff reward, honesty rewards and Culture and diversity day.

CAMEROON

In Cameroon, each year the whole team meets up on several occasions, especially for May 1st, with an outing to town, a full meal and a party. Special objective bonuses for camp heads and managers. On Remote site, 50 % of the bonuses given to staff on site are paid for by customers. Special bonuses for contract wins have also been put in place.

COLOMBIA

The country’s results are shared with all employees during monthly meetings where the Country Director pays public tribute to employees who have done excellent work.

CROATIA

After each season, it is customary for Newrest Croatia to invite all employees to a gala dinner with local specialities, dancing and music. Newrest Croatia has been supporting one of our colleagues (35 years of age and father of 2 children), who unfortunately is suffering from a 4th degree melanoma. This person has to go to Zagreb regularly for numerous medical examinations and to undergo treatment. Now only is Newrest Croatia covering all his travel, but it has also collected money to give him some peace of mind while he fights this illness.

SULTANATE OF OMAN

Newrest Wacasco recently assigned the ‘2016 annual QHSE Certificates’ to 6 of its teams on sites. All of Newrest Wacasco 105 sites in Oman were closely monitored during 2016 and the winners were selected based on their performance in terms of food safety, HACCP processes, safety at work and environmental indicators. Management went to all the selected sites to hand over the awards and celebrate the event with the employees and customer representatives on site.

GROUP ∙ PHOTO COMPETITION

From September 18th to October 13th, 2017, all employees had the opportunity to take part in a competition based on the theme of ‘I’am a Newrest employee’. The concept was to capture or highlight their job or their colleagues to share an unusual or crucial moment in their day at Newrest. Over half of the countries took part and sent 400 photos. The main winners of this edition were Liberia, the Sultanate of Oman, Peru, Nigeria and Newrest Wagons-Lits in France.

  • 22 COUNTRIES took part
  • 400 PHOTOS were sent

EMPLOYEE SATISFACTION

CHILE

In Chile, to site administrators are sent regular satisfaction surveys to improve employee satisfaction and subsequently the satisfaction of their customers.

COLOMBIA

In Colombia, employee satisfaction is measured by individual and group interviews. A global satisfaction survey is planned for the coming year.

SPAIN

In Spain, employees are asked to respond to an annual survey on their working environment.

UGANDA

In Uganda, Newrest carries out annual surveys with the employees on their satisfaction at work by organising meetings to encourage discussion.

NIGERIA

Each year in Nigeria the Human Resource department asks teams to answer anonymous surveys to measure each person’s level of commitment, how they perceive their salary and benefits and the performance evaluation system.

EMPLOYEE TRAINING

ANGOLA

In 2017, Newrest Angola signed a partnership with a cookery school to improve its teams’ skills.

CONGO

New partnership between Newrest Congo and l’EST Littoral for teams to receive QHSE and logistics training.

BOLIVIA

As part of the external training provided to employees, the Newrest Bolivia teams at Minera San Cristóbal received gastronomy lessons.

AUSTRIA

In Austria, employees take part in a ‘Sales competition’ where they can win various prizes, such as gift vouchers, if they receive a recommendation from a customer.

GROUP ∙ CHRISTMAS AND NEW YEAR HOLIDAYS

The Christmas and New Year holidays provided the opportunity for several Group entities to offer their employees some fun and entertainment. So, in the Caribbean, the teams prepare a Christmas and New Year meal. In Cameroon, employees have a meal accompanied by an evening’s entertainment and gifts for the children. In Belgium, employees have a Christmas Dinner and receive chocolates. In Madagascar, the teams celebrated the new year at all our sites. In the Netherlands, all employees receive a Christmas gift. In Peru, a Christmas tree and gift-giving are organised for employees’ children.

NIGERIA

In Nigeria, several rewards and actions were put in place for employees: annual performance evaluation reward, exceptional staff reward, honesty rewards and Culture and diversity day.

CAMEROON

In Cameroon, each year the whole team meets up on several occasions, especially for May 1st, with an outing to town, a full meal and a party. Special objective bonuses for camp heads and managers. On Remote site, 50 % of the bonuses given to staff on site are paid for by customers. Special bonuses for contract wins have also been put in place.

COLOMBIA

The country’s results are shared with all employees during monthly meetings where the Country Director pays public tribute to employees who have done excellent work.

CROATIA

After each season, it is customary for Newrest Croatia to invite all employees to a gala dinner with local specialities, dancing and music. Newrest Croatia has been supporting one of our colleagues (35 years of age and father of 2 children), who unfortunately is suffering from a 4th degree melanoma. This person has to go to Zagreb regularly for numerous medical examinations and to undergo treatment. Now only is Newrest Croatia covering all his travel, but it has also collected money to give him some peace of mind while he fights this illness.

SULTANATE OF OMAN

Newrest Wacasco recently assigned the ‘2016 annual QHSE Certificates’ to 6 of its teams on sites. All of Newrest Wacasco 105 sites in Oman were closely monitored during 2016 and the winners were selected based on their performance in terms of food safety, HACCP processes, safety at work and environmental indicators. Management went to all the selected sites to hand over the awards and celebrate the event with the employees and customer representatives on site.

GROUP ∙ GRADUATE PROGRAM

Launched in 2015, the Newrest Graduate Program enrolls every year young graduates or beginners through Group Countries. The company offers a one year training on its operationnal activities in order to make them evolve to management jobs. About 50 Graduates had participated to this program and Newrest doubled this training budget since 2017. At the end of this program, more than 90% of those young graduates are hired on a permanent contract on all the operationnal activities in Inflight, Catering, Remote site, Retail and Rail sector. Its now existing in the following countries: Sultanate of Oman, Chile, Ghana, France, Madagascar, Greece, Spain, Angola, Qatar, South Africa, Canada, Morocco, New-Caledonia, Peru and Gabon.

GROUP ∙ SEMINARS

The annual QHSE department seminar was held in Toulouse between September 19th and 21st. The objective of this seminar was to harmonise our practices across all of the Group different countries and objectives. Quality, Health, Food safety and respect for the Environment are at the heart of the Newrest Group concerns. This year’s seminar enabled QHSE managers from nearly 40 countries to discuss and share their experiences and the work they carried out to maintain a continuous improvement dynamic. Several themes were discussed, including nutrition in sensitive groups, management of non-conformities and customer complaints, professional risk assessment, the introduction of a Food Defence plan or the participation of QHSE in deployment of the Winrest tool. The annual Finance department seminar was held in Toulouse on March 27th and 28th, 2017. The objective of this seminar was to bring the countries’ finance managers together to remind them of and explain the golden rules and review the past year, highlighting areas for improvement. The objectives for the following year were defined at the end of the seminar.

SPORT AS A DRIVING FORCER FOR EMPLOYEES

Sport events set the pace for employees across the Group entities over the year.

PORTUGAL

For the first year, on October 16th, 2016, Newrest Portugal decided to take part in and join forces with the Corrida do Aeroporto, a major event in the life of Lisbon airport. Organised by the ANA airports athletic club, this 10 km run is a competition which is certified 3 stars by the ‘European Athletics’ organisation. A team of 8 Newrest Portugal employees took part to defend Newrest colours. Newrest Portugal provided the runners’ kit as a sponsor.

BOLIVIA

The Bolivian teams took part in an inter-mine football tournament. Newrest in Bolivia organised a wallyball championship (volleyball on a squash court) at its central offices to strengthen cohesion between the teams.

AUSTRIA

In Austria, around ten of our employees took part in the ‘Vienna Business Run’.

CHILE

In Chile, the employees took part in the ALMA Observatory’s Runs.

LAOS

Basketball matches are organised once a week by the teams of Newrest in Laos during the Newrest All Star Games.

SULTANATE OF OMAN & QATAR

As they do each year, several members of the Newrest Wacasco (Oman) and Newrest Gulf (Qatar) teams took part in the Muscat 10km, 21km and Marathon organised on January 27th, 2017. A total of 34 Newrest Wacasco and Newrest Gulf subsidiary employees finished their races brilliantly. This commitment demonstrates the sporting spirit of Newrest teams and their desire for solidarity and for individual effort.

SWITZERLAND

During the Corporate Games at Annecy-le-Vieux on July 1st and 2nd, the Newrest Switzerland staff football team reached the second round.

FRENCH POLYNESIA

On Saturday, September 9th, Newrest French Polynesia took part in the 2nd Inter-Active Business Tournament organised by the Department of Health. The day’s program included: vaa’a (dugout canoe), indoor rowing machines, basketball, football, volleyball, fitness, aquathlon, archery, orienteering and fruit carrying. For the event, the local Newrest teams provided 700 meals for lunch and 70 employees took part in the activities.

PERU

On June 11th, 2017, Newrest Peru employees met for the first in-house ‘futbolito’ championship. The employees from different head office restaurants made up teams which faced off against each other in a relaxed atmosphere throughout the day, against a background of sporting and fun values. This event was organised by the Human Resource teams and was a huge success with employees.

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