At Newrest, meals are not just about eating: our teams want them to be tasty and an enjoyable experience.
Teams of Newrest Servair in Belgium are working with the Michelin-starred chef Jean-Michel Lorain of ‘La Côte Saint-Jacques’ restaurant in Joigny in the Yonne region to develop Western menus for Business class passengers on Brussels-Beijing or Brussels – Shanghai flights for Hainan Airlines.
Teams of Newrest in Costa Rica are developing new menus for the Malinche restaurant in partnership with Nestlé.
Since September 2016, Newrest Wagons-Lits has joined forced with the two Michelin-starred French Chef Michel Sarran to develop the ‘Bistro de Chef’ concept on-board TGVs. Travellers can also enjoy the ‘Boco’ range available on TGVs which gives pride of place to award-winning chefs.
Every two months, a Laotian Chef comes to share his expertise and provide advice to teams of Newrest Laos at the Nam Theun 2 Power Company Remote site.
The very media-friendly Omani Chef Issa Al Lamki, who has opened over ten restaurants in Oman and has taken part in TV cooking shows, comes to different Newrest Wacasco sites once a month to train staff. The Chef also presents a ‘Live Cooking Show’ for the Omani subsidiary’s customers.
Newrest is developing healthy eating programs in partnership with its customers.
A team of nutritionists regularly speaks at plenary sessions at the sites operated by teams of Newrest Bolivia to provide advice and good nutritional practices.
For the last two years, special diet and nutrition signs have been in place in the Remote sites managed by teams of Newrest Cameroon. For a year now, a qualified nutritionist has been going to the sites to chair mini-conferences on the basics of proper daily nutrition and to carry out nutritional monitoring for customers who ask for it. These interventions produce personalised explanations which are applied immediately in the dining rooms.
In Chile, the Newrest teams have put several nutrition awareness operations in place at the sites they operate: Healthy living campaign, Healthy Eating and Sport, Learning about balanced eating and in reasonable quantities, Daily food waste campaign and statistics.
The Newrest Congo teams carry out regular diet talks at each Total site.
In Costa Rica, regular nutrition awareness has been set up for the Newrest teams who work in schools and hospitals.
Newrest in Madagascar has introduced an organised program in collaboration with International SOS and Ambatovy on preventing illness caused by bad diet. This annual program is based on simple, visual media which can be seen all year round (flyers, information panels, display on TV screens).
Newrest in Morocco is carrying out nutrition and health awareness campaigns for customers. Each year, Newrest also organises health protection events during no-smoking days or during world anti-diabetes day.
This year, the ‘Healthy Living’ campaign was based around the following themes: ‘Staying in good health’, ‘Hydration’, ‘Choose your sport’; ‘Balanced diet day’. This campaign is renewed each year by the Newrest Wacasco teams for its employees, with different themes and events at the sites.
Newrest Peru has a team of nutritionists who develop menus with chefs and also work to healthy eating information and awareness programmes.
Teams of Newrest in Gabon, in collaboration with Total, have set up a campaign entitled ‘super foods’.
On July 1st, 2017, Newrest Switzerland launched a campaign to promote super foods in the Geneva sector restaurants. Each day, the guests at the restaurants managed by Newrest Switzerland are made aware of the super food promotion campaign. A super food is highlighted every day, through various recipes. Posters detail the history, ways to eat, harvesting seasons, nutritional qualities and ecological impacts related to each super food crop. Among the super foods presented by teams of Newrest Switzerland are sweet potatoes, avocados, kale and aubergines.
Newrest Group applies very strict hygiene and quality rules imposed by the Catering sector:
Newrest Gulf was honoured to take part in the celebration of the ‘8.5 million hours worked without an accident for 5 years’ for QAFAC in Qatar. During this celebration, Qatar Fuel Additives Company (QAFAC) organised a mobile tour, during which Newrest Gulf ran a stand presenting the Quality, Health and Safety standards linked to ISO 22000 certification, integrated into all its operations.
On February 22nd, 2017, teams of Newrest Montreal (Canada) received the bronze medal at the 2016 QSAI Excellence Awards Ceremony in Athens. This ceremony rewarded the 6 Inflight catering finalists for food safety and quality around the world. In Montreal, Newrest also received the prize for the best caterer for the North America/Latin America zone from Qatar Airways for 2016.
On May 28th, 2017, Newrest Greece renewed ISO 14001:2015 certification in all production units in the country: Athens, Chania, Corfu, Heraklion, Kos, Rhodes and Thessaloniki. The ISO 14001:2015 standard specifies the requirements relative to an environmental management system which may be used by a body to improve its environmental performance. This international standard is intended to be used by bodies who want to manage their environmental responsibilities systematically, contributing to the environmental pillar of sustainable development.
By continuing to develop the ‘click & collect’ principle, Newrest Wagons-Lits is innovating its service approach to ensure optimum customer satisfaction. In addition, by innovating each quarter with the renewal of the product ranges available on-board, Newrest Wagons-Lits has managed to raise customer satisfaction on value for money by 20 points since 2013.
Newrest Gabon has negotiated an additional bonus with Perenco based on our customer’s monthly satisfaction, which is paid in full to our teams on site.
Despite the growth in their activities, the teams of Newrest Mexico continue to respond quickly to their customers’ requirements, monitoring incidents to ensure permanent improvement in their know-how.
This application enables menus to be developed for each airline and is used to print out the corresponding recipe sheets, update requirements according to flight occupancy rates, manage food stocks and costs and propose adapted menus to meet each passenger’s food preferences (glutenfree, vegetarian, etc.).
This application which is intended for Catering and Remote sites enables teams to create detailed menus according to each customer’s specific requirements, create recipe sheets with the details of the ingredients necessary and to find out the nutritional impact of each dish. Since it was commissioned in 2012, it has enabled food stocks to be optimised considerably. Winrest is used in 65 % of our countries which have Catering and/or Remote site activities and should be deployed in 80 % of countries by next year. Several countries have integrated digital into the development of their activities.
In Costa Rica, the Newrest teams have set up point of sale management applications to improve productivity.
The teams at Facilit’rail, which manages Rail catering logistics, are putting in place innovative stock management solutions to increase productivity and reduce reaction times and waste.
When they connect to the TGV PRO application or log into LEBARTGV.SNCF.COM, Newrest Wagons-Lits customers can take advantage of a user-friendly online ordering tool which enables them to have their orders delivered to their seat or to skip the queue. Passengers can reserve their meals and collect their order at a set time and only pay on delivery!
The Newrest teams in Morocco have chosen to set up Contratek, a project to digitise our contracts and all the data on the life of an establishment.
On Reunion Island, the Newrest teams have put smiley boxes in place at airport points of sale to collect customer satisfaction.
The satisfaction questionnaires for airline companies and Catering customers are produced online. The teams also use the comments left on TripAdvisor and ‘La Fourchette’ to improve their services at ‘The Tramp’, the restaurant at the Chaplin Museum.
The ‘1check’ application at the ALMA Observatory site in Chile provides the teams with a real-time view of how housekeeping is progressing at the site. The objective of this tool is to increase productivity and inspection speed and so improve customer satisfaction. Each housekeeper has a mobile enabling them to communicate better with their supervisor and speed up the logistics organisation in the field. Thanks to ‘1check’, the teams, no longer use any paper in the hotel service and have an exact history of all the incidents which may occur over the past day, week or even month. The customer also has a version of the application, which makes relationships more transparent.