YYZ CUSTOMER SERVICE MANAGER - Newrest Toronto Head Office

Published on 8/01/2021

Newrest, a specialist in out-of-home food service, is a global leader in multi-sector catering. The Group, which reported assets under management of M€2,001.3 in 2018/19, employs 34,900 people in 58 countries.

Newrest Canada focuses on the Inflight Catering segment and managed, years after years, to develop a know-how and a clear professionalism towards its customers.

Implemented for more than 10 years in Canada, the company has been undergoing unprecedented growth.

We are currently looking for a Customer Service Manager to join our team in our Toronto office located near the airport, in Ontario. This is a full-time position, with a possible permanent contract.

 

MAIN TASKS

WINFLIGHT & DATA SHEETS:

  • Create new Technical Data Sheets
  • Correction of existing ones
  • Creation of new articles
  • Printing of Technical Data Sheets books for each department before starting a new cycle.
  • Creation and follow-up of cycle rotation tables by Cie
  • Creation of "plating guides" and "menus" documents for each cycle of each company.
  • Creation of Boarding Bills and/or ratio tables.

 

QDS / CUSTOMERS COMPLAINTS: 

  • Response to customer complaints and follow-up of corrective actions internally.
  • Capture customer complaints in Newrest's internal quality management system (QMS)

 

COSTINGS / PRICES / INVOICING:

  • Costings: Calculation of the cost of meals and calculation of sales prices offered to customers.
  • Follow-up and update of customers' price grids • Internal transmission of Price Updates to be made in Winflight.
  • Creation of flight masks in WF Flights
  • Price control on the 1st flights of the cycle

 

COMMERCIAL REPRESENTATION:

  • Answers to customer requests and transmission to department heads. Control of the good implementation.
  • Receiving customers, proposing new menus in collaboration with the kitchen (Presentations)
  • Ensure the link with local customer representatives (management of the stopover relationship and follow-up of problems)
  • Welcoming the customer during visits/tastings in order to control their performance (Chef tables) This is a non-exhaustive list of the tasks that are required by a CSM.

 

PROFILE:

  • Previous experience in accounts management is preferred;
  • Previous experience in business-to-business customer service is preferred;
  • Excellent communication skills and good presentation is compulsory;
  • Good knowledge of Microsoft package is a must;
  • Be a team player;
  • Be proactive and take initiative

 

How to Apply:

• Send RESUME to: yyz.hr@newrest.eu with the following information:

Full name, email address, phone number, postal address (mention job opportunity reference : YYZ – CUSTOMER SERVICE MANAGER)

 

PLEASE NOTE THAT ANY APPLICATION WITHOUT A RESUME WILL BE DISREGARDED.

PLEASE NOTE THAT WE ARE LOOKING FOR CANDIDATES WHO ARE ALREADY IN CANADA WITH A VALID DOCUMENT TO WORK.

 

Salary: TBD

Number of available positions: 1

Type of contract: Full time

 

Successful candidates will be required to provide photo ID, banking details and valid SIN for hiring process.

Apply today and be a part of our team, delivering exceptional catering services and food products to top–notch airlines all around the world!

 

NEWREST Catering Unlimited

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