Customer Service Representative

Published on 25/01/2021

Newrest, a specialist in out-of-home food service, is a global leader in multi-sector catering. The Group, which reported assets under management of M€2,001.3 in 2018/19, employs 34,900 people in 58 countries.

Newrest Canada focuses on the Inflight Catering segment and managed, year after year, to develop a know-how and a clear professionalism towards its customers.

Implemented for more than 10 years in Canada, the company has been undergoing unprecedented growth.

We are currently looking for a Customer Service Representative to join our team in our Toronto office located near the airport, in Ontario. This is a full-time permanent position.

WE ARE LOOKING FOR CANDIDATES WHO ARE ALREADY IN CANADA WITH A VALID DOCUMENT TO WORK.

 

MAIN TASKS

WINFLIGHT & DATA SHEETS:

  • Create new Technical Data Sheets
  • Correction of existing ones
  • Creation of new articles
  • Printing of Technical Data Sheets books for each department before starting a new cycle.
  • Creation and follow-up of cycle rotation tables by Cie
  • Creation of "plating guides" and "menus" documents for each cycle of each company.
  • Creation of Boarding Bills and/or ratio tables.

 

QDS / CUSTOMERS COMPLAINTS: 

  • Response to customer complaints and follow-up of corrective actions internally.
  • Capture customer complaints in Newrest's internal quality management system (QMS)

 

COSTINGS / PRICES / INVOICING:

  • Costings: Calculation of the cost of meals and calculation of sales prices offered to customers.
  • Follow-up and update of customers' price grids • Internal transmission of Price Updates to be made in Winflight.
  • Creation of flight masks in WF Flights
  • Price control on the 1st flights of the cycle

 

COMMERCIAL REPRESENTATION:

  • Answers to customer requests and transmission to department heads. Control of the good implementation.
  • Receiving customers, proposing new menus in collaboration with the kitchen (Presentations)
  • Ensure the link with local customer representatives (management of the stopover relationship and follow-up of problems)
  • Welcoming the customer during visits/tastings in order to control their performance (Chef tables) This is a non-exhaustive list of the tasks that are required by a CSM.

 

PROFILE:

  • Previous experience in accounts management is preferred;
  • Previous experience in business-to-business customer service is preferred;
  • Excellent communication skills and good presentation is compulsory;
  • Good knowledge of Microsoft package is a must;
  • Be a team player;
  • Be proactive and take initiative

 

How to Apply:

• Send RESUME to: yyz.hr@newrest.eu with the following information:

Full name, email address, phone number, postal address (mention job opportunity reference: YYZ – CUSTOMER SERVICE REPRESENTATIVE)

PLEASE NOTE THAT ANY APPLICATION WITHOUT A RESUME WILL BE DISREGARDED.

THIS IS NOT A REMOTE POSITION.

Successful candidates will be required to provide photo ID, banking details and valid SIN for hiring process.

Apply today and be a part of our team, delivering exceptional catering services and food products to top–notch airlines all around the world!

 

NEWREST Catering Unlimited

Apply for this offer

Apply online

Your details

Your CV*

File formats .pdf, .doc, .docx (16 MB max)

Your cover letter

File formats .pdf, .doc, .docx (16 MB max)

Do you have experience working for/with an airline?*

Top