Pictogramme Train RAIL CATERING

Newrest Wagons-Lits is the European leader in the train service market with 750 daily trips. Its aim is to help rail operators in their quest for the best on-board service at the right price for their customers.

Because every trip counts, Newrest Wagons-Lits is eager to create an exceptional experience by offering the best day and night train services for the 17 million passengers served each year. Experienced teams are able to offer supply chain management as well as advanced technologies.

On-board catering

Newrest Wagons-Lits offers a full range of services on-board: a bar, a dining car, integrated first class services, sales cart, online pre-ordering and on-board entertainment. 9 million passengers have consumed a catering service at the bar this year, another 7 million sipped coffee and over a million guests were delighted to be waited on at their seats. Finally, more and more of them have pre-ordered comfortably from their homes or directly from their seat while they were on the trains.

Hotel services

As the comfort and the safety of the passengers are our primary concern, we have versatile teams accompanying them. They provide maintenance and cleaning of trains and ensure peace of mind for the travelers. We are the only operator to offer a global concept, combining the functions of rail safety and on-board service.

Logistic services

Newrest Wagons-Lits, which is responsible for equipping the trains, prepares, manages and stores all the necessary products for the smooth operation of the services on-board and for assuring passenger comfort. Thus, the teams offer rail operators a complete and coherent supply chain: purchase and inventory management; synchronised loading and unloading of products, containers and materials; and diagnostic and control services before departure. The Group Rail services follow all loading processes for commercial and sound reasons and guarantee the most efficient installation for rail operators. Where appropriate, we suggest to our client that we outsource part of the supply chain with obvious advantages in terms of process standards, working conditions and mutual financial benefits, as we did recently in Paris. Newrest Group know-how in complex logistics operations, applied to the railway environment, enables it to design and develop specific logistics facilities and equipment for our operations. Facilit’rail, the dedicated subsidiary, has positioned itself as the leader in this field.

Other passenger services

The full range of services offered by Newrest Wagons-Lits covers each part of the journey: reception, assistance, information, sales and ticket checks, access control, luggage assistance, hotel and taxi reservations. We also accompany passengers with special needs: children, the elderly and people with reduced mobility.

Advice & Technical assistance to railway operators

Newrest Wagons-Lits offers rail operators support services and advice and technical assistance services: definition of innovative concepts for on-board sales and service, design, choice of product ranges in line with customer expectations, and optimal organisation of on-board services and logistic operations.

Some references


Our vision of rail catering

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